Ready to return your packaging?

It’s free and simple!

Find the closest drop off point

Check how it works

How it works

Follow the steps below to return your packaging.

Empty the packaging

and remove all extra materials.

Fold it

following the instructions on the packaging, make sure the return label is visible.

Return it for free

at any post box or drop-off point visible on our map.

at any post box or drop-off point visible
on our map.

Movopack handles the rest

cleaning, sanitizing, and preparing the packaging for reuse.

Do you need help folding the packaging? Click here!

Return the packaging, not the product!

If you’d like to return your product, consult the brand’s instructions. Don’t use the Movo pre-printed shipping label. Learn more

Find the closest drop-off point

It's usually less than 5 minutes away.

Open the map in full screen

Can't find a drop-off point?

Send us a message

Did you return your packaging?

Leave us your feedback

Did you return your packaging?

Leave us your feedback

Every reuse saves resources

According to Movopack's comparative LCA study, each use of our reusable packaging saves the following compared with a single-use cardboard box:

Over 7 liters

of water

6.8MJ
of energy

Up to 0,5 kg CO₂

~0,4 kg
of waste

Learn more about our impact

Over 7 liters

of water

6.8MJ of energy

Up to 0,5 kg CO₂

~0,4 kg of waste

Based on full lifecycle analysis (LCA)*

Want to learn more   
about the impact ?

Everything you're
wondering, answered

I would like to return the items to the brand I purchased from. What should I do?

First, contact the brand where you bought your items and follow their return instructions. Then, place your items inside our Movopack packaging.
👉 Important: Make sure to cover the prepaid shipping label directed to Movopack, otherwise your order might be sent to the wrong address and your return won’t be processed correctly.

I would like to return the items to the brand I purchased from. What should I do?

How can I correctly fold the packaging?

Don’t worry! Folding instructions are printed directly on the packaging surface. If you need extra help, just click here to contact our team.

How can I correctly fold the packaging?

Don’t worry! Folding instructions are printed directly on the packaging surface. If you need extra help, just click here to contact our team.

Do I need to pay extra to return the packaging?

Absolutely not! Each packaging includes a prepaid shipping label. You simply need to drop it off at the closest return point. Use the map above to find the one nearest to you.

Do I need to pay extra to return the packaging?

Absolutely not! Each packaging includes a prepaid shipping label. You simply need to drop it off at the closest return point. Use the map above to find the one nearest to you.

Why should I send it back?

By returning the packaging, you help us reduce waste: every return avoids one single-use package. Once returned, the packaging is reconditioned and reused multiple times, generating lower CO₂ emissions and using less water and energy than a single-use cardboard box (according to Movopack's comparative Life Cycle Assessment).

Why should I send it back?

What happens to the packaging after I return it?

Once your packaging comes back to us, we clean it, prepare it, and send it to our partner brands. From there, it will be used again, closing the loop and keeping resources in circulation.

What happens to the packaging after I return it?

Once your packaging comes back to us, we clean it, prepare it, and send it to our partner brands. From there, it will be used again, closing the loop and keeping resources in circulation.

Where is the packaging going?

Returned bags are cleaned and reconditioned, ready to be used again multiple times. When a bag can no longer be reused, it is sent for recycling. Each reuse replaces one single-use package, reducing packaging waste.

Where is the packaging going?

Are you a business? Did you like our packaging?

Imagine it for your business. Turn packaging and shopping bags into a powerful tool to drive repeat purchases, increase customer loyalty, and bring shoppers back, both online and in-store.

Let's grow your business!

Did you like us? Show it with stars⭐

EXCELLENT

Trustpilot

Surprising yet pleasant, even if…
Surprising yet pleasant, though it’s insignificant compared to the gigantic universal waste…
Christine Dubourg
A way to make online shopping more sustainable 😁…
When I opened the package, I found this carefully designed packaging I had never seen before. At first I didn’t understand what it was, but after reading it I got it. I think it’s a brilliant idea and I really hope it gets the success it deserves!
Chiara Lulli
Extremely Useful Idea
In my opinion, it's a brilliant idea and it really makes a great impression. I find it extremely useful both for reducing environmental impact and for reflecting the professionalism of the company itself. Of course, it all works only if people act honestly by returning it, in order to avoid unnecessary waste of paper or plastic when delivering orders. Thank you for this very useful initiative.
Monial Lunardi
Finally, sustainable and creative packaging
I ordered from Legami and was pleasantly surprised by their packaging — beautiful, well-designed, and above all sustainable. You can really tell they care about details and the environment.
Lucilla Malara
Pleasant surprise
At first glance, the bag looked so nice that I immediately thought about how I could reuse it… Then, when I realized I had to return it, I was pleasantly surprised by Decathlon’s eco-friendly packaging choice.
Carlo Giuseppe Fasano
Packaging movo
It's my first time buying from R5, but I've already purchased from other brands that allow you to return the packaging. I really like this idea, I find it brilliant. Congratulations.
Luisa Modenesi

Surprising yet pleasant, even if…
Surprising yet pleasant, though it’s insignificant compared to the gigantic universal waste…
Christine Dubourg
A way to make online shopping more sustainable 😁…
When I opened the package, I found this carefully designed packaging I had never seen before. At first I didn’t understand what it was, but after reading it I got it. I think it’s a brilliant idea and I really hope it gets the success it deserves!
Chiara Lulli
Extremely Useful Idea
In my opinion, it's a brilliant idea and it really makes a great impression. I find it extremely useful both for reducing environmental impact and for reflecting the professionalism of the company itself. Of course, it all works only if people act honestly by returning it, in order to avoid unnecessary waste of paper or plastic when delivering orders. Thank you for this very useful initiative.
Monial Lunardi
Finally, sustainable and creative packaging
I ordered from Legami and was pleasantly surprised by their packaging — beautiful, well-designed, and above all sustainable. You can really tell they care about details and the environment.
Lucilla Malara
Pleasant surprise
At first glance, the bag looked so nice that I immediately thought about how I could reuse it… Then, when I realized I had to return it, I was pleasantly surprised by Decathlon’s eco-friendly packaging choice.
Carlo Giuseppe Fasano
Packaging movo
It's my first time buying from R5, but I've already purchased from other brands that allow you to return the packaging. I really like this idea, I find it brilliant. Congratulations.
Luisa Modenesi

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View all insights

Ready to return your packaging?

How it works

Find the closest drop-off point

Did you return your packaging?

Did you return your packaging?

Every reuse saves resources

Everything you're wondering, answered

Everything you're wondering, answered

Everything you're wondering, answered

Are you a business? Did you like our packaging?

Did you like us? Show it with stars⭐

Did you like us? Show it with stars⭐

Latest insights on sustainability

Everything you're
wondering, answered

Everything you're
wondering, answered

Everything you're
wondering, answered